Audience: IT managers, service owners, DevOps engineers, and ITSM practitioners with basic ITIL/ITSM familiarity.
Format: Hybrid (presentation + hands-on exercises + group discussion).
Materials: Slide deck, short worksheet per participant, scenario pack (3 real-world scenarios), whiteboard or virtual equivalent.

How to get started

Governance & metrics clinic — 10 min

ITIL v5 introduces several major structural changes to adapt to "Industry 5.0" and AI-driven environments: itil v5 pdf

The ITIL 5 qualification scheme is being rolled out in phases throughout 2026. Introducing ITIL (Version 5) - ITSM Academy 2-Hour Interactive Tutorial: "ITIL v5 — From Principles