Home > Support & Update > Downloads

The "Loading data failed, check the configuration file" error typically occurs when the TecDoc Catalog software or Web Service cannot locate or read its essential setup parameters Fixing the TecDoc Configuration Error Verify XML Integrity

: If a specific data wave or update failed halfway through, the configuration file might be stuck in an "incomplete" state. Re-running the latest update can often overwrite and repair these files. 5. When to Contact Support

: The main initialization file for the Windows-based catalogue. Data Load XMLs

1. Locate the configuration file

The main configuration file is usually:

The most common culprit is that the application cannot read the config.ini or .config file.

Missing XML Declarations: The configuration file might be missing crucial environment or business object declarations.

or similar) is pointing to a folder or drive letter that no longer exists (e.g., a disconnected external drive). Missing Permissions: